IBEX

"The IBEX way is definitely faster, smarter and easier.”

Situation

Dimark has been providing timely, reliable, andcost-effective, qualitative and quantitative market research services for more than 20 years. Flexibility, customer focus and competitive pricing are key elements that allow Dimark to deliver effective customized solutions to our clients.

Dimark's client list includes companies ranging in size from Fortune 500 to small- and medium-sized businesses and extends to a broad range of North American industries covering telecommunications, agriculture, aerospace, not-for-profit, retail and government.

Dimark employs more than 120 hourly employees, both full-time and part-time, on constantly changing schedules.

Problem

In the past, a staff person spent most of her time going through manual time sheets, calculating hours by comparing schedules to actual time worked, then tediously entering the totals into the payroll system. Dimark's payroll processing team and management team were desperate for a way of processing their payroll more quickly, efficiently and accurately.

Solution

When Dimark's team approached IBEX with their request to improve their payroll process, they were surprised by the effort we took to understand their problem and come up with a customized solution. Today, the iPunch system accepts the employee schedules from Dimark's scheduling system, validates the schedules against the actual time worked by the staff, automatically calculates the pay owed to employees and then automatically posts the hours to payroll. Throughout this automated process staff are constantly advised of exceptions like missed punches and deviations from their work schedule. These exceptions are dealt with in only a few minutes each day; the system takes care of the rest.

An IBEX iPayroll customer for years, Dimark owner Speedy Espisito was eager to take advantage of the efficiency offered by IBEX’s new iPunch software. In a matter of days, Dimark payroll staff were trained, the iPunch software was installed and the system was ready to go.

Evaluation

    · Payroll processing time dropped drastically.
    · Payroll staff were delighted to be rid of the tedious task of keying in data.
    · Dimark business owner, Fabio Esposito was thrilled with the time saved and the improved accuracy.

“We went from 40 hours to 40 minutes to process our payroll the first time we used iPunch and iPayroll together– I couldn’t believe how much time we were wasting and how much money and effort we’re saving now. The IBEX way is definitely faster, smarter and easier.”